New cooperation partner in Sub-Sahara Africa


smartvokat proudly announces its cooperation with Johannesburg-based Echo Advisory, a B-BBEE Level 1 consultancy and specialist in strategy implementation, client growth and specialised staffing solutions.

The cooperation will focus on delivering state-of-the art workflow solutions for Corporate Legal & Compliance teams, as well as law firms and Alternative Legal Service Providers (ALSPs) for South Africa and Sub-Sahara Africa. Clients benefit from the combined local, regional and international expertise of both companies and flexible resourcing with respect to blended teams of lawyers, process consultants and technologists.

The two partner companies will focus on these leading workflow platforms:

  1. ServiceNow’s Legal Service Delivery* (incl. extensions) for Legal & Compliance processes at large enterprise clients and
  2. smartvokat Workflows for small and medium in-house teams and law firms.

Making your Legal & Compliance work flow

(Semi-)Automating tasks of potentially low risk and high volumes has become the aspiration of many Legal & Compliance teams in the era of ever-increasing volumes of guidelines, rules and regulations. “Do more with less” whilst pursuing compelling user experiences, more transparency, efficiency and compliance must be the motto.

Consequently, workflows are a set of technologies and tools that enable documents, information, activities and tasks to flow appropriately in the company, or department of a company. Legal & Compliance workflows comprise all kinds of inquiries, requests for approvals, data collection, self-services, and document generation.

Efficiency, transparency and a new legal user experience

Ignaz Fuesgen, Managing Director at smartvokat and former Head of Business Development, Marketing and Communications at leading South African law firm Webber Wentzel, welcomes the cooperation: “Tough economic times and COVID-19 force many South African and SSA businesses to revisit legal and compliance processes from the vantage point of efficiency, transparency and user experience. Starting with a General Legal Request process, for example, marks the important first step towards fully integrated Legal & Compliance workflows.”

Jeetesh Kathawaroo, Managing Director at Echo Advisory adds: ”For law firms and alternative legal service providers, enabling their service offerings by workflows is paramount to manage costs and 24/7 client satisfaction. Integrated workflow platforms will be the competitive differentiator in today’s markets”.

* ServiceNow-based Legal Service Delivery solutions and implementations are provided by Inspiring Legal, a JV between smartvokat and ITSM Group.

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